Troubleshooting Webhooks

Common Issues

• Network errors → Confirm your endpoint is reachable and that outbound pings to Seiri aren't being blocked by a firewall or egress policy.
• Duplicate events → Attach a unique idempotency_key per event so repeated deliveries (yours or the sender's) are easy to spot in the log.
• Delayed delivery → Check the latency trend in Event Logs; if the sender is retrying, each attempt appears as its own log entry.

Tip: Persistent errors should trigger alerts for immediate resolution — see Webhook Alerts.