Agreement Overview
These Terms of Service ("Terms") govern your use of Seiri's webhook and cron job monitoring service. By using our service, you agree to these terms. We've written them in plain English to be as clear and fair as possible.
1. Acceptance of Terms
By accessing or using Seiri ("Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not use our Service.
Who Can Use Seiri
- You must be at least 16 years old to use our Service
- You must provide accurate and complete information when creating an account
- You must be authorized to agree to these terms on behalf of any organization you represent
- You must comply with all applicable laws and regulations
2. Description of Service
Seiri provides webhook and cron job monitoring services, including:
- Job Monitoring: Track the execution of scheduled jobs, cron jobs, and webhooks
- Failure Detection: Identify when jobs fail to run or complete successfully
- Alert System: Send notifications via email, Slack, and other channels
- Analytics Dashboard: Provide insights into job performance and reliability
- API Access: Programmatic access to monitoring data and configuration
Service Availability
We strive to maintain 99.99% uptime, but the Service is provided "as is" without guarantee of uninterrupted availability. Scheduled maintenance will be announced in advance when possible.
3. Account Registration and Security
Account Creation
To use Seiri, you must create an account by providing:
- A valid email address
- A secure password
- Accurate contact and billing information (for paid plans)
Account Security
Your Responsibilities:
- Maintain the confidentiality of your account credentials
- Use strong, unique passwords
- Enable two-factor authentication when available
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
4. Acceptable Use Policy
Permitted Uses
You may use Seiri to monitor:
- Legitimate business processes and applications
- Personal projects and systems you own or control
- Systems you have explicit permission to monitor
Prohibited Uses
You must NOT use Seiri to:
- Monitor systems without proper authorization
- Engage in any illegal activities or violate applicable laws
- Attempt to reverse engineer, hack, or compromise our Service
- Send excessive requests that could impact service performance
- Use the Service to spam, harass, or abuse others
- Store or transmit malicious code or harmful content
- Violate the intellectual property rights of others
- Resell or redistribute the Service without permission
5. Billing and Payments
Subscription Plans
| Plan |
Billing Cycle |
Payment Terms |
| Free |
N/A |
No payment required |
| Paid Plans |
Monthly or Annual |
Billed in advance |
Payment Processing
- Payments are processed securely through Stripe
- All fees are non-refundable unless required by law
- You authorize us to charge your payment method for recurring subscriptions
- Failed payments may result in service suspension
- Price changes will be communicated 30 days in advance
Cancellation and Refunds
Cancellation Policy:
- You can cancel your subscription at any time
- Cancellation takes effect at the end of your current billing period
- Your data will be retained for 30 days after cancellation
- No partial refunds for unused portions of paid periods
6. Data and Privacy
Your Data
You retain ownership of all data you provide to Seiri, including:
- Monitor configurations and settings
- Ping data and monitoring history
- Alert preferences and team settings
- Any custom data sent with monitoring requests
Data Protection
Our Commitments:
- We will not sell your data to third parties
- We use industry-standard security measures
- We comply with GDPR and other privacy regulations
- We provide data export capabilities
- We will delete your data upon request (subject to legal requirements)
For detailed information about data handling, please see our Privacy Policy.
7. Intellectual Property
Seiri's Rights
Seiri and its licensors own all rights to:
- The Seiri service, software, and technology
- All trademarks, service marks, and logos
- Documentation, guides, and educational materials
- Aggregated and anonymized usage data
License to Use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use Seiri for your internal business purposes.
Feedback
Any feedback, suggestions, or ideas you provide about Seiri may be used by us without restriction or compensation.
8. Service Level Agreement (SLA)
Uptime Commitment
- Target: 99.99% monthly uptime
- Measurement: Excludes scheduled maintenance
- Credit: Service credits for sustained outages
Support Response
- Free Plans: Best effort support
- Paid Plans: 24-hour response time
- Enterprise: Priority support with SLA
9. Limitation of Liability
Important Legal Notice
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Seiri is provided "as is" without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid in the last 12 months
- We are not responsible for third-party services or integrations
- Some jurisdictions may not allow these limitations
10. Indemnification
You agree to indemnify and hold Seiri harmless from any claims, damages, or expenses arising from:
- Your use of the Service in violation of these Terms
- Your violation of any applicable laws or regulations
- Infringement of third-party intellectual property rights
- Any data or content you provide through the Service
11. Termination
Termination by You
You may terminate your account at any time by:
- Canceling your subscription through the dashboard
- Contacting our support team
- Following the account deletion process
Termination by Seiri
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Fail to pay outstanding fees
- Engage in prohibited activities
- Create security risks or legal liability
Effect of Termination
Upon Termination:
- Your access to the Service will be immediately suspended
- Your data will be retained for 30 days for potential recovery
- After 30 days, your data will be permanently deleted
- Outstanding fees remain due and payable
- Provisions that should survive termination will continue to apply
12. Changes to Terms
We may modify these Terms from time to time. When we make changes:
- We'll notify you by email and through the Service
- Changes will be effective 30 days after notification
- Continued use of the Service constitutes acceptance
- You may terminate your account if you disagree with changes
13. Dispute Resolution
Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Dispute Process
Resolution Steps:
- Direct Communication: Contact us first to resolve disputes informally
- Mediation: If needed, we'll attempt mediation through a neutral third party
- Arbitration: Binding arbitration as the final resolution method
- Class Action Waiver: Disputes must be resolved individually, not as class actions
14. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Seiri.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or network outages.
Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations with notice to you.
15. Contact Information
Questions About These Terms?
We're here to help clarify any questions about our Terms of Service:
Email/Support: [email protected]
Address: Ambitious Labs LTD, 4 western Avenue London
Response Time: We aim to respond within 2-3 business days
These Terms of Service are effective as of January 15, 2025. For previous versions, please contact us.