Our Commitment to Your Privacy
At Seiri, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our webhook and cron job monitoring service. We are committed to transparency and giving you control over your data.
1. Information We Collect
Account Information
When you create a Seiri account, we collect:
- Email address (required for account creation and notifications)
- Name (optional, for personalization)
- Company name (optional)
- Password (stored encrypted using industry-standard hashing)
- Billing information (processed securely through Stripe)
Monitoring Data
To provide our monitoring service, we collect:
- Monitor configuration (names, schedules, timeout settings)
- Ping timestamps and HTTP status codes
- IP addresses of incoming requests (for security and analytics)
- User-agent strings and request headers
- Error messages and failure reasons
- Custom data you choose to send with pings
Usage Analytics
We collect anonymized usage data to improve our service:
- Feature usage patterns
- Dashboard interactions
- API usage statistics
- Performance metrics
2. How We Use Your Information
Primary Purposes
- Service Delivery: Monitor your jobs and send alerts when failures occur
- Account Management: Manage your subscription, billing, and account settings
- Communication: Send service notifications, security alerts, and product updates
- Support: Provide customer support and troubleshoot issues
- Security: Detect and prevent fraud, abuse, and security threats
Secondary Purposes
With your consent or where legally permitted:
- Analyze usage patterns to improve our service
- Develop new features based on user needs
- Send marketing communications (you can opt-out anytime)
- Comply with legal obligations and requests
3. Information Sharing and Disclosure
We Never Sell Your Data
Seiri does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not a product.
Limited Sharing
We only share your information in these specific circumstances:
Service Providers
Trusted third-party services that help us operate (hosting, payment processing, email delivery). All providers sign data processing agreements.
Legal Requirements
When required by law, court order, or to protect our rights and safety. We'll notify you unless legally prohibited.
Business Transfer
In the event of a merger or acquisition, your data may be transferred. You'll be notified of any changes to this policy.
With Your Consent
Any other sharing requires your explicit consent, which you can withdraw at any time.
4. Data Security and Protection
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Secure cloud infrastructure (AWS/Google Cloud)
- Multi-factor authentication support
Operational Safeguards
- Employee background checks
- Principle of least privilege access
- Regular security training
- Incident response procedures
- SOC 2 Type II compliance
5. Your Privacy Rights
Under GDPR and Other Privacy Laws, You Have the Right To:
Access & Portability
- Request a copy of your data
- Export your data in a portable format
- Know what data we have about you
Control & Correction
- Update or correct your information
- Delete your account and data
- Restrict processing of your data
To exercise these rights, contact us at [email protected]. We'll respond within 30 days.
6. Data Retention and Deletion
| Data Type |
Retention Period |
Reason |
| Account Information |
Until account deletion |
Service delivery |
| Monitoring Data |
Based on plan (30 days - 2 years) |
Historical analysis |
| Billing Records |
7 years |
Legal compliance |
| Support Tickets |
3 years |
Service improvement |
7. Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Keep you logged in and remember your preferences
- Analytics Cookies: Understand how you use our service (with your consent)
- Security Cookies: Protect against fraud and abuse
You can control cookies through your browser settings. Disabling certain cookies may limit service functionality.
8. International Data Transfers
Seiri operates globally. Your data may be processed in countries other than your own, including the United States and European Union. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for transfers to approved countries
- Additional safeguards for high-risk transfers
9. Children's Privacy
Age Restriction: Seiri is not intended for children under 16 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do:
- We'll notify you by email and/or through our service
- We'll update the "Last updated" date at the top
- For material changes, we'll provide 30 days notice
- Your continued use constitutes acceptance of the updated policy
11. Contact Information
Questions About Your Privacy?
We're here to help. Contact our Data Protection Officer:
Email/Support: [email protected]
Address: Ambitious Labs LTD, 4 western Avenue London
Response Time: We aim to respond within 2-3 business days
This Privacy Policy is effective as of January 15, 2025. For previous versions, please contact us.